What our clients say:
"Thanking all at Just Housing for the great work and assistance given to us in establishing Sentinel Home Team. The feat is all the more remarkable given the short timeline we had in achieving this. I was just this morning reflecting on the performance data of the first four months, which is quite impressive, with the service hitting all its key targets for the period and a significant increase in customer satisfaction. Teething problems have been manageable and morale amongst the operatives and overall team is very good. Thank you for framing and helping build this excellent service division."
Val Bagnall, Director of Customer Services at Sentinel Housing Association, on the nine month long project by Just Housing, to bring the association’s repairs service in-house.
"There is no doubt that our decision to appoint the sectors leading DLO/Repairs consultancy Just Housing, to help us create our DLO, has been absolutely critical in our ability to win this prestigious award of which we are extremely proud"
Ian Gregg, Director of Communities and Investment, Parkway Green Housing Trust on winning Best DLO at the National Housing Maintenance Forum Conference January 2012
"Just Housing has been an instant success in our organisation and quickly identified areas where improvements could be made. Their improvement consultant established a project brief with quantifiable data to support the findings and provided the organisation with sound feedback and constructive solutions to problems. I was really impressed at how Just Housing engaged with and empowered staff, providing them with clear direction and opportunities to contribute to service improvement."
Kim Warren, Director of Housing and Property, South Holland District Council
"We engaged Just Housing through a competitive process to review our responsive repairs service. The quality of their analysis and advice was excellent and at a very competitive price. We did subsequently tender the service using Just Housing as procurement consultants. The result was a new service provider offering excellent quality and significant savings!"
Lesley Whitling, Director of Housing, Optima Community Association
"We worked successfully with Just Housing scoping what our residents wanted, and how best to deliver it. Just Housing helped ensure the new DLO was fit for purpose to provide a first class, and personal service for our residents."
John Giesen, CEO of B3 Living (formerly Broxbourne Housing Association)